Privacy policy for RCS messaging (Twilio)
What data we collect via RCS
When you choose to receive RCS messages from Power Clean, we may collect or process the following information:
• Your phone number and whether your device supports RCS.
• Message content you send to us (for example, questions, scheduling requests, or service‑related replies).
• Basic interaction data such as delivery status, timestamps, and opt‑out status.
• Additional information you provide when scheduling or booking services (such as name, email address, and service address), if linked to your messaging program.
Opt‑in consent data (that you agreed to receive RCS messages) is stored separately from other marketing data and is not shared, sold, or bought by us.
How we use your RCS data
We use your RCS‑related data to:
• Send you the messages you consented to, such as service estimates, appointment reminders, invoices, and customer‑support responses.
• Confirm that you opted in and to let you easily opt‑out at any time.
• Improve the quality and security of our messaging service and comply with applicable laws and Twilio / carrier requirements.
We do not use RCS interactions for profiling or targeted advertising unless you separately agree to such marketing via your account or website privacy controls.
Consent and opt‑out
Before sending RCS messages, we obtain your prior express consent, as required by Twilio’s messaging policy and CTIA guidelines.
• You can opt‑out at any time by replying with “STOP” or “UNSUBSCRIBE” (or following the instructions in the message), or by updating your preferences in your account or by contacting us.
• After you opt‑out, we will stop sending RCS messages and retain your opt‑out status to prevent future messaging.
Data sharing and security
We may share your data with:
• Twilio and its infrastructure partners to the extent necessary to deliver RCS messages; they are contractually bound to protect your data and comply with privacy laws.
• Legal or regulatory authorities if required by law.
RCS messages are transmitted over the internet and encrypted in transit, which provides stronger security than traditional SMS. We also apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Your rights and contact
Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your RCS‑related personal data.
• Withdraw consent to receive RCS messages.
• Ask questions about how we use your data or raise a concern.
If you have questions about this privacy policy for RCS messaging, or you wish to exercise your rights, contact us at:
Email: info@powercleanohio.com
Company: Power Clean
Address: 11245 Roley Hills Rd, Thornville, OH 43076
What data we collect via RCS
When you choose to receive RCS messages from Power Clean, we may collect or process the following information:
• Your phone number and whether your device supports RCS.
• Message content you send to us (for example, questions, scheduling requests, or service‑related replies).
• Basic interaction data such as delivery status, timestamps, and opt‑out status.
• Additional information you provide when scheduling or booking services (such as name, email address, and service address), if linked to your messaging program.
Opt‑in consent data (that you agreed to receive RCS messages) is stored separately from other marketing data and is not shared, sold, or bought by us.
How we use your RCS data
We use your RCS‑related data to:
• Send you the messages you consented to, such as service estimates, appointment reminders, invoices, and customer‑support responses.
• Confirm that you opted in and to let you easily opt‑out at any time.
• Improve the quality and security of our messaging service and comply with applicable laws and Twilio / carrier requirements.
We do not use RCS interactions for profiling or targeted advertising unless you separately agree to such marketing via your account or website privacy controls.
Consent and opt‑out
Before sending RCS messages, we obtain your prior express consent, as required by Twilio’s messaging policy and CTIA guidelines.
• You can opt‑out at any time by replying with “STOP” or “UNSUBSCRIBE” (or following the instructions in the message), or by updating your preferences in your account or by contacting us.
• After you opt‑out, we will stop sending RCS messages and retain your opt‑out status to prevent future messaging.
Data sharing and security
We may share your data with:
• Twilio and its infrastructure partners to the extent necessary to deliver RCS messages; they are contractually bound to protect your data and comply with privacy laws.
• Legal or regulatory authorities if required by law.
RCS messages are transmitted over the internet and encrypted in transit, which provides stronger security than traditional SMS. We also apply reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
Your rights and contact
Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your RCS‑related personal data.
• Withdraw consent to receive RCS messages.
• Ask questions about how we use your data or raise a concern.
If you have questions about this privacy policy for RCS messaging, or you wish to exercise your rights, contact us at:
Email: info@powercleanohio.com
Company: Power Clean
Address: 11245 Roley Hills Rd, Thornville, OH 43076